Privacy policy

Aero Twenty Three (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.aerotwentythree.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

By using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information about you to provide our Services, improve your experience, and comply with legal obligations.

a) Information You Provide Directly

  • Contact information: name, email, phone number, billing/shipping address

  • Account details: username, password, security information

  • Order information: items purchased, transaction details

  • Customer support messages

b) Information We Collect Automatically

  • Device and browser information

  • IP address and geolocation data

  • Pages visited, links clicked, and browsing activity

  • Cookies, pixels, and similar tracking technologies

c) Information from Third Parties

  • Payment processors (e.g., Shopify Payments, Stripe)

  • Shipping and fulfillment partners

  • Analytics and marketing providers

2. How We Use Your Information

We use your information for the following purposes:

  1. Order Fulfillment & Services – To process payments, ship products, handle returns/exchanges, and manage your account.

  2. Customer Support & Service Improvement – To respond to inquiries, resolve issues, and improve our Services.

  3. Marketing & Communications – To send promotional emails, special offers, and updates only if you consented to receive them. You can unsubscribe at any time.

  4. Security & Fraud Prevention – To detect and prevent fraud, protect your account, and ensure the Site is secure.

  5. Legal & Compliance – To comply with laws, regulations, and enforce our terms of service.

3. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember preferences and settings

  • Analyze Site traffic and user behavior

  • Deliver personalized content and advertising

Most browsers accept cookies by default, but you can disable them via your browser settings. Please note that some Site features may not work if cookies are blocked. For more information, see Shopify’s Cookie Policy.

4. Sharing Your Information

We may share your information with:

  • Service Providers – Payment processors, shipping partners, IT support, and analytics providers

  • Marketing Partners – Only if you consent to receive promotional communications

  • Business Transfers – In connection with a merger, sale, or acquisition

  • Legal Obligations – When required by law, regulation, or legal process

We do not sell your personal information.

5. International Transfers

Your information may be stored or processed outside your country of residence, including New Zealand, the USA, and other countries. Where required, we use legally recognized safeguards such as Standard Contractual Clauses to protect your data.

6. Your Rights

Depending on your location, you may have rights including:

  • Access, correct, or delete your personal information

  • Withdraw consent for processing your data

  • Restrict processing or object to certain uses

  • Receive a copy of your information in a portable format

  • Lodge complaints with your local data protection authority

To exercise your rights, contact us at: info@aerotwentythree.com

7. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to have it deleted.

8. Data Security & Retention

We implement appropriate technical and organizational measures to protect your data. No system is completely secure, so please transmit sensitive information carefully.

We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce our agreements.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. Please review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date. Continued use of our Services constitutes acceptance of the updated policy.

11. Contact Us

For questions, concerns, or to exercise your data rights, contact us:

Email: info@aerotwentythree.com